Rajasthan Secretary of Science and Technology Dr. Arushi Ajey Malik, who is also Banswara District-in-Charge, interacted with public over Rajasthan Sampark 181 call centre and reviewed the complaints. She directed to ensure early disposal of pending cases.
The complaint disposal rate of Banswara district is impressive at 98.53%. Out of a total of 52,341 complaints registered in Banswara district, as many as 51,574 have been disposed of leaving merely 767 cases pending.
Dr. Malik interacted with complainants through video conference, heard their problems and took feedback on the action taken.
Among complainants, Vishwajit Surana and Mohit informed about their problems related to revenue, Nitesh and Kapil regarding electricity department, Arfit and Govind aired their grievances regarding drinking water and Jitendra and Kailash registered their problems related to basic amenities.
Dr. Malik directed Additional District Collector, Banswara to coordinate with concerned departments to resolve pending complaints immediately. She also directed officials to conduct field visit across the district to know problems of common people and take feedback from the complainants.
Dr. Malik appreciated the contact AI system developed for monitoring and analysis of complaints.
