Rajasthan Information Technology and Communication Department Secretary Dr. Ravi Kumar Surpur interacted with public over Rajasthan Sampark Helpline 181.
He directly communicated with complainants through audio and video calls and directed officials for analysis of the nature of complaints received while identifying their root causes and effective disposal.
Instructions for making standard toolkit for Aadhaar and Janadhar services
Dr. Surpur observed that most complaints were related to difficulties being faced while updating Aadhar and Jan Aadhar cards. He instructed officials to come up with a standard toolkit explaining procedures for application and updating of the cards. This will help people access Aadhar and Jan Aadhar based services in an effective manner.
Among complainants, Sohan Lal, a resident of Jodhpur, reported that the OBC certificate was not updated in the Jan Aadhar card and Sunil, a resident of Sawai Madhopur, shared that name of his kid is not getting registered in the birth certificate. Similarly, Shankar Lal, a resident of Jhalawar, complained of not getting a loan from the bank under the Pradhan Mantri Vishwakarma Yojana. Dr. Surpur directed concerned officials to resolve their issues immediately.
Emphasis on increasing efficiency and transparency of e-Mitra centres
To further improve the service delivery, Surpur directed concerned officials to conduct monthly meetings with District Level Officers (DLOs) and ensure regular monitoring of e-Mitra kendras. He said that the common people should get maximum benefit from the e-Mitra services at the scheduled time.
He emphasised on maintaining transparency in services and ensuring compliance with the prescribed procedures. He also directed officials of DoIT to conduct a detailed analysis of major problems and complaints related to banking services under the Rajasthan Institute for Transformation and Innovation (RITI).
He said that an effective action plan should be prepared for their resolution by identifying major causes of complaints received in the banking sector through Sampark AI.
Vivek Shukla is a management graduate who has worked in corporate worked for 20 years and is now pursuing his passion — news.
