Naveen Jain, who is serving as Principal Secretary, General Administration and Civil Aviation Department in Rajasthan interacted with public over Rajasthan Sampark 181 helpline. He reviewed the progress of disposal of complaints and directed officials to fast track redressal of grievances.
Jain interacted with the complainants through video calls and directed officials to make necessary amendments in ensuring quality disposal of complaints within the stipulated time limit.
Jain said that the quality of disposal should be assessed on the basis of the feedback received from the complainants. He said that a system should be in place for seeking feedback and ensuring effective resolution mechanism.
Vivek Shukla is a management graduate who has worked in corporate worked for 20 years and is now pursuing his passion — news.
