Rajasthan Additional Chief Secretary of Urban Development and Housing Alok Gupta interacted with people and heard their complaints at the Rajasthan Sampark 181 call centre.
The UDH department has shown an impressive complaint disposal rate of 96.94%. Out of a total of 1,30,238 complaints registered till October 29, as many as 1,26,253 have been disposed of leaving 3,985 cases pending. The average time for disposal of grievances is 23 days, which is also quite impressive.
Gupta directed concerned officials to ensure quick resolution to the problems complainants were facing. He also reprimanded officers who did not take the complaints seriously and directed strict action for negligence in duty.
Gupta communicated with complainants through video conference and directed officials to resolve problems on the spot.
Among complainants Durgesh and Radheshyam from Bhilwara brought issues related to street lighting and cleaning of drains to his notice.
Rakesh Kumar of Alwar informed him about bad condition of roads and water logging while Hanuman Ram Chaudhary of Jodhpur apprised him about condition of the sewer line. Gupta directed concerned officials to take necessary action and provide relief to the complainants.
Vivek Shukla is a management graduate who has worked in corporate worked for 20 years and is now pursuing his passion — news.
