Bhawani Singh Detha, who is serving as Rajasthan State Road Transport Corporation (RSRTC) Chairman and Principal Secretary, Transport Department, reviewed the status of public complaints related to the department, their disposal and pending cases at Rajasthan Sampark 181 Helpline.
According to the data presented, RSRTC and Transport department have put up an impressive show resolving more than 97% of the total complaints received from April 1, 2025 to October 11, 2026. The data showed that during that period 49,645 complaints were filed, out of which 48,244 were resolved leaving a pendency of mere 1,401 complaints.
Detha instructed officials to ensure a quick and quality solution to the problems of public. He said that Rajasthan Sampark 181 helpline is an important medium to provide solutions and relief to the common people. In such a situation, negligence or unnecessary delay will not be tolerated at any level in the disposal of complaints.
Progress fast, high satisfaction level
Detha reviewed the progress report of department and enquired about the satisfaction percentage and status of pending cases.
He directed to ensure time-bound disposal of the remaining pending complaints as well as quality of resolution so that the complainants can get relief.
Detha directed officers to monitor pending complaints on the Sampark portal regularly and visit contact call centre once a month to hear them.
Detha also directed to mark fare of the journey alongside the timetable in buses and license and permit applications should be disposed of in a time-bound manner using Artificial Intelligence (AI).
Direct communication through video call
During the inspection, Detha communicated directly with complainants through video call. He discussed their problems and directed concerned officials to investigate the cases and solve them quickly. He directed concerned Regional and District Transport Officers (RTOs/DTOs) to dispose of these cases on priority basis so that the complainants do not face unnecessary inconvenience.
Vivek Shukla is a management graduate who has worked in corporate worked for 20 years and is now pursuing his passion — news.
